Telecom

Telecom is growing at a rapid space and returns from new customer acquisition are growing rapidly. However, in the long term telecom companies would need to focus on customer value management which requires treating each customer differently based on the customer’s likely value to the company. Using predictive models and segmentation solutions in the areas of churn, collections and account management we can help your company generate more revenues and profits from smarter treatment of existing customers while capturing market share in the expanding market

Some of our key expertise and strengths within the areas of collection, churn and account management within Telecom Analytics can help you address your most significant questions:Telecom is growing at a rapid space and returns from new customer acquisition are growing rapidly. However, in the long term telecom companies would need to focus on customer value management which requires treating each customer differently based on the customer’s likely value to the company. Using predictive models and segmentation solutions in the areas of churn, collections and account management we can help your company generate more revenues and profits from smarter treatment of existing customers while capturing market share in the expanding market

Some of our key expertise and strengths within the areas of collection, churn and account management within Telecom Analytics can help you address your most significant questions:



	Which customer segments spend more with us? What segments cost time, effort, money and yet do not provide the return we want? What appropriate classification of our existing base of customers should we make by risk grades? Can we track the default risk of customers through their lifecycle so we may implement proactive risk management strategies?

Customer Analytics, Account Analytics



	How can we design appropriate campaigns, and make rational marketing channel choice while working within a fixed budget? Can we estimate a customer’s response to a particular campaign or offering?

Campaign Management and Analysis, Response Modeling



	What is the threshold time period beyond which a customer account brings in profits for our company? Does retention strategy for each customer outweigh the costs of account acquisition and customer education? Can we identify which accounts to proactively reach out to, to avoid customer migration to other competitors?

Churn Analytics



	Can we make our collections process more effective and profitable by prioritizing, and implementing segment based strategies? How can we assess the propensity of a customer to repay once in default? What is the right strategic choice between outsourcing collections and retaining collections in-house?

Collection Analytics